problem solving

For some reason, this morning I remembered when I lived in an apartment and a branch was rubbing on my (second story) window, a really loud noise at night while trying to sleep. So I went to the manager and asked about getting it trimmed. She said I would need to fill out a form to give to the head gardener, and it would be part of a gardening request queue, blah blah blah. So I rolled my eyes and walked out, saw a gardener walking by, pointed up to the branch. He shrugged and snipped it off on the spot. End of problem.